Jurang Fair Trade, Find out More About Us
If you have any questions, suggestions or you'd just like to find out more then get in touch with us, either by picking up the phone or leaving a message below. We will get back to you as soon as we can.
On this page:
- Contact Form
- Contact Details
- Company Information
- Site Map
We are located in Mossley, just outside Manchester. Our offices are part of a small business centre called Premier House.
If you want visit us or need to send us something, our address is:
Phone us for free on 0800 993 0831 or alternatively dial our direct number 01457 833672
Jurang Fair Trade is a Trading Name of Jurang Wholesale Limited, a limited company in England and Wales, Company Number: 7137738. Registered Office Address: Premier House, Manchester Road, Mossley, Lancashire, OL5 9AA, United Kingdom
VAT Registration Number: 972 0983 92
Jurang Wholesale is registered with the Information Commissioner's Office. Registration Number Z2488582
Please read this policy carefully and do not hesitate to contact us if you have questions or remarks.
Use Of Information
Jurang Fairtrade deals with all your personal information in a respectable manner. We are more than a company name; we are real, actual people ourselves and we too care about our privacy. We therefore think it's important that any personal information you provide to us:
- Is kept secure at all times
- Is only used for the purpose(s) you gave us the information for
- Is not shared without your knowledege and explicit permission with any third party
In line with these three important principles we will only collect the information we need for us to provide you with our high level of service and to send you information from Jurang Fairtrade only. These usually include name, postal address, email address and telephone contact details. In addition, when orders are placed, we collect shipping information. We currently use trusted third party providers for our online payments. As a result of this, we currently do not collect your billing information.
Legal Requirements and Disclosure
As outlined earlier, we will not disclose personal information without your consent. However, if we are required to disclose information to fulfil certain legal and regulatory requirements, we will do what is legally required of us. Similarly if we believe, in good faith, that other people's safety and/or rights are at risk, we will make a disclosure to the relevant authorities in line with our legal requirements.
We use industry standard systems to store and transfer your personal information. Because we do not share your information with any third party unless legally obliged to do so, your information once received is not transferred outside of Jurang Fairtrade's computer systems.
Please be aware that regardless of precautions you or we take, the internet remains a place where perfect security cannot be found. We cannot warrant or ensure that any information you transmit to us is secure. Any information you transmit is transmitted at your own risk. We urge you to have up-to-date anti-virus, anti-spyware and firewall software and recommend you take note of internet security advice offered on reputable third party news and information websites.
All our online payments are handled by PayPal UK. This ensures the security used when making an online transaction is guaranteed by one of the market leaders in online payments. For more info, we recommend you read the terms and conditions of PayPal UK when processing your payment.
You have a legal right to request a copy of any personal information Jurang Fairtrade holds about you and to correct any errors there might be in that information.
Customer Service & Satisfaction
In our office we buy tea and coffee between us. When we found out that through a simple change of suppliers we could provide support for struggling farmers in the developing world, we thought it was a great opportunity and just did it. People love the coffee and tea and additionally know they are doing their bit, which is great
As a church we believe it is important to support Fairtrade. Through using Jurang we get great quality coffee, tea and sugar and always have a supply at hand. Many organisations and groups use our church hall and it's great for us to promote Fairtrade simply through providing only Fairtrade products for meetings
Fantastic unbeatable service I only bought three bags of the superb Oromo coffee.
Jurangs' service beats all. As a regular on line buyer of things, I have never had such good service from even the biggest national retailer.
And when I messed up no problems Jurang helped me out. Way to go Jurang you have a new regular - Many many thanks
We have known the people at Jurang Fair Trade for many years in a professional capacity and are well aware of the commitment to service and quality at Jurang. We already have our office "goodies" from Jurang and were more than happy to order our Xmas client hampers, which Jurang was happy to adapt to fit our budget and requirements.
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