Online Payment

Making online payments to Jurang Fair Trade is safe and secure. Payments you make to us are processed by Realex Payments on behalf of HSBC who provide us with our e-commerce merchant services. For security purposes, your credit or debit card details are only known to Realex Payments and are not shared with us. Any personal data, such as your name and address are sent to Realex Payments using a 256 bit SSL encrypted connection. This personal data is only used by Realex Payments to verify your transaction. 

Would you prefer to pay over the phone? Just give us a ring on 0800 993 0831 and our staff will be happy to assist you. We never store card details you provide to us over the telephone and we are fully PCI compliant. In addition to this code of conduct we are also registered with the Information Commissioner's Office (ICO).

Statement Reference

Jurang Fair Trade is a trading name of Jurang Wholesale Limited, a registered company in England and Wales. Payments you make to us will appear on your statement as 'Jurang Wholesale Limited'.

Returns and Refunds

We are passionate about providing a high level of customer service. If for some reason you need to return something to us, please do so within 14 days. Please notify us beforehand. We can only consider refunds when items are returned unused and in their original packaging. Refunds can only be made to the card you used at the time of payment.