Delivery Information

Orders placed before 12:00 are typically dispatched the same working day via Express Courier (we use UK Mail). They will send you an hourly delivery slot on the day of delivery. If you provide your mobile number when you order, they will send you a text message with this info. We will only use your mobile for delivery purposes - NEVER for unwanted marketing purposes!

Returns

We are committed to providing an excellent standard of customer service: before you order, after you order and also if for some reason you need to return your order. If you wish to return your order, please contact us. You can call us on 0800 993 0831 (free from landlines and mobiles), send us an e-mail or use our contact form, which can be found here.

Check or upgrade your delivery

Do you need it fast? Ordering after 12:00 or just want some reassurance? Phone us on 0800 993 0831 (free from landlines and mobiles) to see if we can definitely process your order for you. We also offer Saturday delivery and options such as "pre-noon" and "pre-10am" (additional charges apply), however, this needs to be actioned by our telesales team, so please call us to complete your order if you have special delivery requirements.

Pricing and Free Delivery

UK Mainland:
Express Courier Delivery (next working day) is £5.82 +VAT (£6.98 inc. VAT).

All UK Mainland orders over £75 are delivered free of charge: please use the code OVER75 during checkout to get Free Delivery.

Scottish Highlands
Standard courier delivery (2-3 working days) is £14.50 +VAT (£17.40 inc. VAT)

Click here to check areas and postcodes classed as Scottish Highlands

Northern Ireland
Standard courier delivery (2-3 working days) is £11.00 +VAT (£13.20 inc. VAT)

Europe & Beyond
Standard European courier delivery is charged at £49.99. However, we can often send shipments for less, so please contact us so we can quote you. We can also ship worldwide. Please use our contact form or phone us (0044 117 264 0126) for a quote.

Important information regarding service times

Coffee Machine Deliveries
Please note that if your order is for a coffee machine this is likely to be sent directly from the manufacturer. In most cases this will not affect our delivery time scales, however, if you have any questions please phone us on 0800 993 0831 so we can give you an accurate and definite delivery date.

We work closely with all our suppliers and our status as an authorised and registered distributor means orders we place for delivery direct to you are sent as quickly as possible by our suppliers.

Courier Deliveries
We have used various courier companies during our years of trading. There is no courier company that will guarantee a next day service. When you order from us and request the courier option we will use the appropriate EXPRESS service. Currently over 98% of our parcels are delivered the next working day because we work hard to get your order to you as fast as possible. However, strictly speaking we cannot guarantee a next day delivery as we have to rely on a third party (the courier company) and they simply will not provide such a guarantee.


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