By placing an order with us, you are agreeing to our Website Terms & Conditions of Use as well as our Terms and Conditions of Sale. Please take the time to read these carefully as these govern our relationship with you in relation to this website and the sale of our products. It also details how we will use your information. Please read and feel free to save a copy of both these documents (PDF):

1. Download our Website Terms & Conditions of Use
2. Download our Terms & Conditions of Sale

Order Processing Information
All orders received before 2pm are usually despatched that same working day. Are you ordering after 2pm but need it fast? Phone us now on 0800 993 0831 to see if we can still process it for you.

Small items will be sent using Royal Mail but most items will be sent using Yodel (previously DHL).
If your order is sent using our Royal Mail packet service, please allow 2-4 working days. We will always try and get things to you sooner and this includes orders which qualify for Free Delivery.

Coffee Machine Deliveries
Please note that if your order is for a coffee machine other than the Bravilor Novo 2, this is likely to be sent directly from the manufacturer. This can result in delivery taking slightly longer. However, if you phone us on 0800 993 0831 we can give you an estimated delivery time and we will work hard to get the order sent from the manufacturer as soon as possible.


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