We believe that when you are investing in a new Coffee Machine, you should also expect a certain level of support. Buying through Jurang guarantees this to you as we are an official UK Dealer for all coffee machine manufacturers that you see on the website, domestic and commercial. You are not only buying the equipment but the ongoing support of our team alongside genuine manufacturers warranty.
Buying from an official dealer like Jurang is important because you will receive honest and informed advice. Our staff attend regular training sessions and as a result, have in-depth product knowledge. You will also have the peace of mind that you will receive a genuine product directly from the manufacturer with a valid warranty and access to the UK service centre.
Rogue traders are rife on the internet and have been confirmed to sell second-hand machines, foreign machines, so-called "grey imports" and in some cases stolen machines. There are also a number of retailers on the web that sell equipment without being authorised to do so. Please note that buying a machine from any company not authorised to sell it will mean you will have no warranty and no ongoing support from the company.
Care should be taken when retailers operate from other European countries. If you buy your machine from one of these retailers, your warranty may be affected. You will also find that you will not have a UK plug and the power settings/machine software may be set to continental standards. If the machine, therefore, needs amending, you will not be able to request a genuine technician as the machine will have not been purchased through an authorised channel.
As an official dealer working in close partnership with the manufacturers, we offer you a full range of services, including technical support, servicing, warranty extensions, spare parts and consumables.
Because we are part of a select few companies that are authorised to sell machines, you can rest assured that you will receive genuine products with a full commercial or domestic warranty and the after-sales support when you need it.
If you have any doubts as to whether a retailer is authorised to sell a product, the best way to gain assurance is to speak to the manufacturer. They will be happy to let you know.