At Jurang we believe purchasing a coffee machine should be an exciting time. It should be hassle-free and have you eager to get your first coffee brewed. Not only that, but we also believe that the journey shouldn't end after you receive the delivery of your goods. That is why we are just as keen to provide great aftercare as we are to providing a fantastic buying experience.
As an authorised dealer of the brands which we showcase that means that should you experience any issues with your machine at any point in the future we are your first port of call. We act as your representative to the companies and arrange any servicing or repairs that you may require.
High-end machines require a little bit of 'TLC' from time to time and it's good to get an engineer to come and give the machine a service once in a while. However, there are plenty of things you can do to make sure your machine keeps running in tip-top condition for years and years. Visit our Machine Cleaning page to browse our range of maintenance products designed to ensure that your machine is ready for every occasion whether it's your first coffee of the day from your home filter coffee machine or providing colleagues at the offices with their much-needed coffee fix of the day.
If you would like to request assistance with your machine then contact us at firstname.lastname@example.org please include any information that is relevant to your issue or request. Feel free to attach any pictures or videos of the issue. We will contact you as soon as we can with advice, tips or an engineer call out date dependant on what you require.
Please be as detailed as possible as this will help speed up the process for you!