Delivery & Returns

delivery van

Orders

To place an order simply add the desired items to the shopping cart. Any promotional offers or multi-buy discounts will be applied automatically.

Should there be any delay in your order as a result of stock issues, we will contact you. You will be given the option to cancel your order should you be unhappy with this. Our team of clued-up coffee lovers will be more than happy to help you select an alternative product should you wish to do so. Please do not hesitate to contact us. Jurang reserves the right to cancel an order until the dispatch of goods. Should this happen we will contact you immediately and offer an explanation if desired.

Delivery Information

Standard delivery to any UK mainland address is £6.98. Any orders over £75 are free of Delivery charges. Please note delivery to addresses outside of the UK are subject to extra shipping costs.

Orders placed before 14:00 are dispatched the same working day via UKMail (DHL) and will be with you the following day excluding weekends. For example; an order placed on Friday before 14:00 will arrive on the following Monday. Orders placed after 14:00 on Friday will be received on the following Tuesday. Our delivery partners will send you an hourly delivery slot on the day of delivery if you provide your mobile number when you order, they will send you a text message with this information. We will only use your mobile number, if provided, for the purposes of contacting you regarding your order


Returns

We are committed to providing an excellent standard of customer service. From the moment you enter our website to the moment you brew your first of many delicious Fairtrade coffees of the day! This is why we have provided the following information to you should you, unfortunately, be unhappy with your purchase from Jurang.

If you change your mind about the item(s) you have purchased, don't worry! You can cancel at any time from the moment you place your order, and up to 30 days from the day you have taken delivery of your goods to get a full no-hassle refund. Please make sure that the item(s) are unused and in the original packaging unless the items in question are faulty.

If an order received is faulty or damaged you have 30 days to return the item(s) to us free of charge. You will be given a full refund for any faulty goods received, however, we will endeavour to provide you with a replacement should it be your wish as we are keen to provide you with the best service possible. Please return the item(s) to us as soon as possible to ensure a speedy process.

No policy displayed by Jurang affects your statutory rights. Should you have any issues with the information provided please contact us.


 

I would like to return an item, where do I start?

If for any reason you wish to return your order please contact us. Give us a call on 0800 993 0831 (free from landlines and mobiles) to speak to our friendly team or send us an e-mail at support@jurang.co.uk we will be more than happy to help with any issues you may have with the quality of goods or services provided by Jurang or its affiliates.